TERMS&CONDITIONS

Please read carefully the complete Terms&Conditions at the following link: https://www.superciaotour.com/terms-conditions/

TOUR PROGRAM
The Programs on the website are sample descriptions only.
Superciao Tour will insert the final Program and details in your website area, 30 days prior to departure and will inform the Group Leader and all the participants of all the Tour details: the DAY BY DAY. The Day by Day will provide all information pertinent to your trip.

PROGRAM CHANGES
SCT reserves the right to make any necessary changes pertaining to activities closures, or for reasons that jeopardize the safety of participants. SCT may cancel a Tour due to insufficient participants.

LAND ONLY
Participants may choose to purchase only the land portion of the trip. Participants must then make their own round trip travel arrangements and join the group at the first hotel accommodation. When a participant is not with the main group, SCT is not responsible for the participant in any way. Domestic or international flights or transfers of any kind outside SCT are responsibility of client: Tour participants who choose land only must arrange transportation from airport to the first hotel and vice versa on their own.
SCT will deduct $ 1000.00 from the package price quote.

CANCELLATIONS AND REFUNDS
The cancellation policies outlined below take into consideration the costs SCT incurs long before groups ever depart.
Notice of cancellation from a tour will only be accepted from the participant, his or her legal guardian or the group leader.
The date of cancellation will be determined by the date on which SCT receives written notice to the following email addresses:
federica.protti@superciaotour.com
tour@superciaotour.com

Cancellation refunds can only be made to the person whose name appears on the account; monies cannot be transferred to another account.
The refunds will be made within 50 days from the request.

1. SUPERCIAO TOUR STANDARD CANCELLATION POLICY
   90 days or more prior to departure: Full refund minus a $250 cancellation fee*.
   89 to 66 days prior to departure: Full refund minus a $450 cancellation fee*.
   65 to 30 days prior to departure: Refund 50% of the Program Fee*.
   29 days or less prior to departure: No refund will be issued.
2. CANCELLATION WITH REPLACEMENT**
   90 days or more prior to departure- Full refund less the non-refundable $250 cancellation fee*.
   89 – 66 days prior to departure – Full refund less a $ 350 substitution fee*.
   65 days or less prior to departure- Replacement can no longer be accepted.

* Non-refundable fees are also deducted from refunds.
** When a participant cancels the reservation but finds a person to replace him or her for the same Program.

PASSPORTS, VISAS & TRAVEL DOCUMENTS
A valid US passport is required for travel for US citizens. If you do not have a valid passport please contact your closest passport office. Passports must be valid at least 6 months after the return date. US citizens do not need to obtain visas for Italy. When and if visa is required it is passenger’s responsibility to obtain one. Cancellations due to lack of appropriate travel documents will incur usual penalties.

PASSPORT NAME
Participant’s name must be registered EXACTLY AS IT APPEARS ON ONE’S PASSPORT!
Upon receipt of the airline ticket, the passenger is responsible to check the itinerary, spelling of his/her name, dates, times to insure its validity. If the airline allows, it will charge a $ 250 change fee each time the ticket is altered. Once a ticket is issued, it belongs to person in whose name it was issued.
The participant will be responsible for any fees applied by the airline if exact information has not been provided. Should the ticket have any errors, it is the passenger’s responsibility to contact Superciao Tour srl immediately.

SPECIAL TRAVEL CONDITIONS DUE TO COVID-19
SCT will inform and support the group with all the necessary information for the procedures to be implemented according to the pandemic situation at the time of travel. Each participant must complete and sign a WAIVER OF LIABILITY form.

BAGGAGE
Each tour participant is advised to bring one suitcase and one small carry-on bag (8”x14”x22”). The Airlines New Baggage Regulations are as follows:
* For passengers travelling in Economy-Class: 1 piece at 50lb (23kg) maximum dimensions of 45 in. (158 cm); the sum of the 3 dimensions must not exceed 62 in. (158 cm) for each bag.
* Carry on Items: 1 piece maximum weight 18lb (8kg), maximum dimensions 22x15x8 in (55x40x20 cm).
Please check with your specific airline to verify the size and weight allowances.
Superciao Tour is not responsible for any loss, delay of or damage to luggage or its contents and for any event during the time the participants are not on board.

TRAVEL INSURANCE

• Civil Liability Insurance – Nobis – Policy n.203118346
  (2.100.000 € casualty – 2.100.000 € person – 2.100.000 € damages of personal belongings/animals).
• Guarantee Fund, Multi-risk Travel Policy, Cancellations and Bankruptcies – Nobis – Policy n.203111335
• Accident and Personal Injury Policy – Zurich – Policy n.653A3115
  (50.000 € death – 50.000 € permanent disability – 1000€ medical expenses – 50€ daily hospital allowance).
• Legal protection – Arag – Policy n.31867871
• American insurance for the cancellation of the trip is optional at additional cost.